Wells Fargo Bank, N.A
Why did I receive a credit card?
The Jordan’s credit card is associated with the account you applied for when you recently financed a purchase. Use this card as a convenient way to make future purchases. If you didn't apply for a credit card account, please contact Wells Fargo at 1-877-805-7744.
For your protection, sign the back of your credit card and keep it in a secure location. If you haven't received your card within 7 – 10 days of being approved for credit, call 1-877-805-7744, Monday – Friday, 8:00 am to 6:00 pm Central Time.
When will I receive my first billing statement?
Within 45 days after making the first charge to your credit card account. If you're already set up for a Wells Fargo Online account, check there to review if a statement has generated. If you don't have an account, set up one now.
If you don't receive your statement in the mail within 45 days, please call Wells Fargo at 1-877-805-7744, Monday - Friday, 8:00 am to 6:00 pm Central Time.
How do I pay my bill?
You can make payments in a few ways:
- Online with your deposit account through Wells Fargo Online. If you already have a Wells Fargo Online profile, you don't need to re-enroll. Your credit card account will be added automatically to your profile.
- By mail (checks or money orders)
- Over the phone with a deposit account
- Western Union Quick Collect
- Bank wire transfers
- MoneyGram
Payments are not accepted at Jordan’s store locations.
What if I have questions reading my statement?
Review this guide to help you understand each part of your statement.
How long should I allow for my payment to reach Wells Fargo?
We suggest allowing at least:
- Wells Fargo Online payments
- 3 - 5 business days using non-Wells Fargo bank accountss
- 1 business day for Wells Fargo Online payments paid using Wells Fargo bank accounts
- By mail: 7 - 10 business days
- By phone: Same day (for payments by Midnight, Pacific Time)
You can choose to use a bill payment service other than Wells Fargo Online to make payments. Please refer to that service provider for the accuracy and timeliness of your online bill payments. For other payment methods, please refer to the service provider for details.
Who should I contact if I have additional questions about my account?
There's a lot of information about your account on the Wells Fargo cardholder site. But, if you have account questions you can't find answers to, please call Wells Fargo Customer Service at 1-877-805-7744.
Progressive Lease to Own
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