Jordan's Furniture follows these guidelines when fulfilling orders.

Now that you have decided on your furniture or mattress purchase, getting it home should be easy—at Jordan’s Furniture, we guarantee it! We offer delivery, pickup, and certain items are eligible for factory-direct shipments. Regardless of your choice, we will make sure it all goes smoothly.

Delivery Policy

• Jordan’s Furniture offers delivery throughout Massachusetts, Rhode Island, Connecticut, Maine, New Hampshire, Vermont, and parts of New York and New Jersey. We deliver to specific towns on designated days of the week.

Furniture Delivery Charge

• We charge 7% (15% for Colossal Clearance Center items) of the furniture retail cost, excluding our protection program to deliver in the immediate area around each store. This includes delivery, assembly when necessary, placement in your home, and removal of packaging materials.
• Contactless delivery - packed and unassembled is available for a reduced charge.
• Additional charges apply to more distant regions.
• When your merchandise is available, we will contact you to schedule a convenient delivery date.

Sleep Lab Delivery Charge

We charge 3% of the merchandise retail cost for towns in the immediate area around each store. An additional charge applies for more distant regions. We also offer removal of old bedding for a small fee.

Here are guidelines to make your delivery go smoothly:

• All orders must be paid in full prior to scheduling a delivery. We also offer 6 or 12 month financing**. Restrictions apply. See store for details.
• We request that you accept delivery of merchandise within 10 days of being notified. If this is inconvenient, please let us know so we can make other arrangements. If we have not heard from you within 10 days, we may unreserve the merchandise being held for you.
• We'll remind you via phone call, text and email 2 days before delivery with a 3 hour time frame, scheduled between 7am and 6pm. This time frame cannot be changed.

Due to ferry schedules and additional delivery complications, Martha's Vineyard and Nantucket customers will receive an 8-hour timeframe which cannot be changed.

Please read the following list of requirements to prepare for the delivery of your merchandise. Additional pickup/delivery preparation advice is available on our "Delivery Preparation" page.

• Someone 18 years of age or older must be home to accept delivery.
• Please remove snow and other obstacles that might hinder our delivery team.
• Please clear the room(s) in which your new furniture will be placed. Our delivery team cannot move or remove existing furniture.
• If a delivery requires the removal of a window, please make necessary arrangements when the delivery is scheduled.

Please call Jordan’s Delivery Department at least 48 hours in advance of your scheduled delivery if conflicts arise. We will assess a handling fee in addition to the delivery charge if deliveries are canceled within 48 hours of the scheduled date. The Delivery Department phone number is (866) 8JORDANS or 1-866-856-7326 or send us an e-mail.

Delivery Hours:

Tuesday through Saturday - 7 a.m. to 6 p.m.

Please Note: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.

Pickup Policy

Below are guidelines to help you schedule the pickup of your merchandise:

• We request that you accept delivery of merchandise within 10 days of being notified. If this is inconvenient, please let us know so we can make other arrangements. If we have not heard from you within 10 days, we may unreserve the merchandise being held for you.
• You must contact our main distribution center at least 72 hours before you intend to pickup your order(s). This will give us enough time to transfer the merchandise to your pickup location. Please contact us at (866) 8JORDANS or 1-866-856-7326 or send us an e-mail.
• For security purposes, we photograph license plates and loaded vehicles.
• We reserve the right to refuse to load merchandise into or onto vehicles that are deemed unsafe for transport.
• For security purposes, you must notify us before the pickup day if someone other than the person named on the order(s) is picking up on your behalf.
• For security purposes, you must present valid drivers’ licenses to pickup orders. We may scan drivers’ license barcodes to validate the back and front of licenses for authenticity.

Factory-Direct Shipments

Certain items are eligible for factory-direct shipments using companies like FedEx and UPS to our local delivery area. See Jordan's Delivery Area page for more details.