Accessibility Statement

Last updated: September 18, 2026

Our Commitment

Jordan’s Furniture is committed to providing an inclusive experience for all customers, including people with disabilities. We are continually working to make Jordans.com accessible, usable, and welcoming across devices, browsers, and assistive technologies.

Accessibility is an ongoing responsibility. As our website, technology, products, and services evolve, we will continue evaluating and improving the customer experience.

Accessibility Standard

Jordan’s Furniture uses the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as our current accessibility goal.

WCAG is organized around four principles: digital content should be:

  • Perceivable: Information and interface elements can be presented in ways users can perceive.
  • Operable: Navigation and controls can be used through different input methods.
  • Understandable: Content and site operation are clear and predictable.
  • Robust: Content is compatible with current and evolving browsers, devices, and assistive technologies.

Although we strive to meet WCAG 2.2 Level AA throughout Jordans.com, we recognize that some content or functionality may not yet fully meet every applicable success criterion. We are committed to identifying and addressing barriers as part of our ongoing accessibility program.

Measures We Take

Our accessibility efforts may include:

  • Working with accessibility professionals and technology providers;
  • Incorporating accessibility into website design, development, and content-management practices;
  • Conducting automated accessibility scans and manual reviews;
  • Testing important customer journeys, such as browsing products, searching, completing forms, managing an account, and checking out;
  • Evaluating keyboard navigation, focus order, visible focus indicators, headings, links, forms, color contrast, images, and multimedia;
  • Considering compatibility with commonly used screen readers, screen magnification software, voice-input tools, and other assistive technologies;
  • Training or providing guidance to employees and partners responsible for digital content;
  • Reviewing accessibility when new functionality or significant website changes are introduced;
  • Prioritizing remediation based on severity and customer impact; and
  • Providing assistance when a customer encounters an accessibility barrier.

Automated testing is an important part of this work, but automated tools cannot identify every accessibility issue. Human evaluation and feedback from people who use assistive technology are also important components of an effective accessibility program.

Accessibility Features

Depending on the page and functionality being used, accessibility features and practices on Jordans.com may include:

  • Keyboard-accessible navigation and controls;
  • Descriptive page titles and headings;
  • Alternative text for meaningful images;
  • Labels and instructions for form fields;
  • Error identification and assistance;
  • Sufficient text and interface contrast;
  • Visible keyboard-focus indicators;
  • Support for browser zoom and text resizing;
  • Logical reading and focus order;
  • Descriptive links and buttons;
  • Captions or transcripts for applicable multimedia; and
  • Status messages that can be communicated to assistive technologies.

Because our website changes frequently, the availability and performance of individual features may vary by page, browser, device, or assistive-technology configuration.

Level Access Accessibility Resources

A Level Access accessibility badge is available in the footer of Jordans.com. Selecting the badge will take you to Jordan’s Furniture’s accessibility statement on Level Access, where you can learn more about our accessibility efforts and access resources intended to support your use of the website.

Through Level Access, customers also have the option to download free assistive technology. This resource is intended to help customers access and use digital content and may provide additional support depending on the customer’s individual needs, device, browser, and assistive-technology configuration.

Browser and Assistive-Technology Compatibility

Jordans.com is intended to work with current versions of commonly used web browsers, operating systems, and assistive technologies. Older or unsupported software may not provide the same experience.

For the best experience, we recommend using the latest available version of your browser, operating system, and assistive technology. Individual configurations may produce different results, so we welcome reports about specific combinations that create difficulty.

When reporting an issue, it is helpful—but not required—to include:

  • The webpage address where the issue occurred;
  • A brief description of the problem;
  • The browser and device being used;
  • The name and version of any assistive technology being used; and
  • Your preferred method of receiving a response.

Please do not include passwords, payment-card information, or other sensitive personal information in an accessibility report.

Third-Party Content and Services

Some pages may contain content, features, or services provided by third parties, such as payment providers, financing providers, maps, videos, product reviews, chat services, social-media features, or other embedded applications.

Jordan’s Furniture does not control every aspect of third-party technology. However, we encourage our vendors and partners to provide accessible experiences, consider accessibility when selecting and reviewing services, and work to provide assistance or an alternative method when a third-party feature creates a barrier.

Documents and Alternative Formats

If information on Jordans.com is unavailable to you because of its format, please contact us. Upon request, we will work with you to provide the information through an accessible alternative or another effective communication method, where reasonably possible.

Current Assessment and Monitoring

Jordan’s Furniture monitors Jordans.com through a combination of accessibility technology, automated testing, manual review, professional guidance, and customer feedback.

Automated accessibility scores represent a limited, point-in-time evaluation of a particular page under a particular testing configuration. They do not measure every page, every customer journey, or every WCAG requirement and should not be interpreted as proof of legal compliance or complete accessibility.

For that reason, any published accessibility score should identify:

  • The testing tool and version;
  • The pages or templates evaluated;
  • Whether mobile, desktop, or both were tested;
  • The date of testing;
  • The WCAG version and conformance level used; and
  • Whether the results included manual and assistive-technology testing.

Need Assistance or Want to Report a Barrier?

If you experience difficulty accessing content, navigating Jordans.com, completing a transaction, or using any website feature, please let us know. We will make reasonable efforts to assist you and provide the information, product, service, or transaction through an accessible alternative when possible.

You may contact Jordan’s Furniture through:

Customer Service hours are:

  • Monday: 7:30 a.m.–5:00 p.m.
  • Tuesday–Saturday: 7:00 a.m.–5:00 p.m.
  • Sunday: Closed

Please tell us that your communication concerns website accessibility so it can be directed appropriately. We aim to acknowledge accessibility reports promptly and provide an initial response within a reasonable period based on the nature and complexity of the request.

Feedback Is Welcome

Feedback from our customers helps us identify barriers and improve our digital experience. We welcome comments about the accessibility of Jordans.com, including suggestions for improvement.

Accessibility is a continuing effort, and Jordan’s Furniture is committed to reviewing feedback, addressing confirmed barriers, and improving access as technologies and accessibility practices develop.