Customer Service Call Center Representative

Bring your passion for service to the J-Team! At Jordan’s Furniture, our customers are like family, and our Customer Service team plays a key role in making every interaction personal and positive. If you’re friendly, enthusiastic, and thrive in a fast-paced, people-first environment, you may be a perfect fit for our Call Center team. We provide the tools, training, and support you need to succeed—and when you do, you'll find plenty of opportunities to grow your career with a company that values both service and fun.

The Environment – Our Customer Service Call Center works together with other departments to provide:

  • Great teamwork and supportive managers and co-workers

  • Comprehensive tools and intranet resources to help you succeed

  • Ongoing workshops for product knowledge and updates

The Training Program – We believe in setting our team up for success from day one. All new Customer Service Representatives start with four months of paid classroom training, including job shadowing and mentoring.

You’ll learn everything you need to:

  • Confidently handle customer calls

  • Schedule deliveries and service appointments

  • Answer product questions and general inquiries

Career Growth – At our Customer Care Center, you’ll start as a Customer Relations Specialist, building the core skills needed to succeed. From there, you can grow into roles like Senior Specialist, handling more complex issues and mentoring others, or Team Lead, where you’ll guide a team and support daily operations. For those passionate about quality and coaching, the Quality Assurance Coach role offers the chance to focus on service excellence and training. Your drive determines how far you go, and we're committed to supporting your progress.

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