I bought this on line without first sitting in it. That was a mistake, but necessary in my case. My complaints are: 1. The foot rest does not raise up high enough. 2. The seat slants forward even with the back lowered and feet up causing your body to slide forward. I have to put a pillow under my legs to prevent sliding. 3. The head rest only moves a minimal amount causing you to have to put a pillow behind your head to support your neck. 4. Part of the movement mechanism is protruding from the back of the chair. 5.The area of support for your lower back is not adequate. The head rest function stopped working all together after 2-3 weeks. The lift function does assist you to a standing position adequately. This chair may be suitable for some, but not for my body...try it out first. I would send it back if possible. Jordan’s says that they will look at the protruding part and broken head rest.