Sleep Lab Policies
Here are a few things to know about Jordan's Sleep Lab.
Jordan’s Furniture Sleep Labs offer a SWEET DREAMS guarantee (certain exclusions apply) making it easy for you to get just the right mattress for your needs.
It takes at least 30 days to adjust to a new sleep surface. If, after that time, you are not comfortable, please contact your Sleep Lab technician. Jordan’s Furniture will give you up to 70 additional days to make an exchange of your mattress.
- The total 100-day period begins the date you receive your new mattress. We allow re-selections only after the 30-day adjustment period.
- You may select a mattress of equal or greater value. If you select one of greater value, you simply pay the difference in price. If a reselection is of a lesser value, refunds do not apply.
- Our exchange policy is a one-time courtesy only. Limit one comfort exchange per customer.
- The mattress must be free of stains and in its original condition.
- Our exchange policy does not apply to foundations, Power Bases, or re-selections for mattress size or height issues.
- All re-selections are subject to an additional exchange fee.
- All bedding accessory, foundation, Power Base, and floor model sales are final.
- Excludes special purchases, Furniture Factory Outlet bedding, and warranty exchanges.
PLEASE NOTE: Our exchange is a one-time courtesy. Limit one comfort exchange per customer.
What does it mean to buy an Underprice mattress? Jordan’s Sleep Lab sells its mattresses using the lowest possible margin. That means that we do not mark up to mark down.
Read more on our “Jordan’s Underprice Policy” page.
Though we are your Underprice resource for bedding, there are other things to consider when shopping around for bedding, too. Visit our “A Matter of Trust” page for some good ideas.
We charge 2% of the merchandise retail cost and include free removal of old bedding for towns in the immediate area around each store. An additional charge applies for more distant regions. When it comes time to schedule a delivery for your new merchandise, please bear in mind that we want to accommodate you. So, be sure to tell us your ideal delivery day, and we will try our best to make it happen.
Pick up is available at all store locations.