Customer Service will explain the details of manufacturers' warranties.
YOUR SATISFACTION IS KEY to our success. To help ensure that satisfaction, our Customer Service professionals are on hand to help you understand the details of any manufacturer warranty that applies to the merchandise you purchase at Jordan's Furniture.
How Do Manufacturers' Warranties Work?
The manufacturer's warranty is a service repair warranty. As such, Jordan's Furniture is required to inspect and assess any damaged merchandise—this typically takes place in the home, as required by manufacturers.
Once one of our customer service representatives has assessed your repair needs, a service call will be scheduled. Generally, our service technicians can repair damaged merchandise. If, however, the technician deems replacement parts—or even a replacement item—to be necessary, then replacement orders will be placed.
PLEASE NOTE: Jordan's Furniture will strictly adhere to manufacturers' warranties. In order for any warranties to apply, you must be the original purchaser of the furniture. All warranties are for normal usage—for example, furniture rated for residential use has a warranty for residential use only.
Contact Customer Service
For answers to all your warranty questions, please call the Customer Service department at 1-866-8-JORDANS (or 1-866-856-7326), Option #1, or send us an e-mail.
Customer Service hours are Monday through Saturday, 7 a.m. to 6 p.m. (sorry, there are no Sunday hours).
Service Outside of Warranty
Jordan's Furniture is your trusted resource for furniture repair, parts, and after-warranty care. Call our Customer Service representatives for more information.
Jordan's Furniture offers a Pay-for-Service program that provides top-notch repair services. Professional estimates will be provided along with a 90-day warranty on repairs made by Jordan's service technicians.
The Pay-for-Service program is especially good for furniture damage not covered by manufacturer or Extended Protection Program warranties (including furniture with expired warranty plans).