It takes at least 30 days to adjust to a new sleep surface. If, after 30 days, you are not comfortable, please contact your Sleep Technician. Jordan’s will give you up to 30 additional days to exchange your mattress.
The total 60 day period begins the date you receive your merchandise. We allow reselections only after the 30 day adjustment period.
You may select a mattress of equal or greater value. If you select one of greater value, you will have to pay the difference in price. If a reselection is of a lesser value, refunds do not apply.
Our exchange policy is a one-time courtesy only. Limit of one comfort exchange per customer.
The mattress must be free of stains and in it’s original condition.
Our exchange policy does not apply to foundations, nor do we allow reselections for issues regarding mattress size or height.
All reselections are subject to an additional delivery charge.
The Sweet Dreams Guarantee only applies to Bedding above $597.
Excludes special purchases and warranty exchanges.
Delivery Promotion
When purchasing a set of Bedding with a retail value of $597 and above you qualify for:
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Free delivery (within our normal delivery area) or Free promotional bed frame.
