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Wood Care
Wood Care Tips
Stainsafe™ Wood Care Products
5 Year Wood Care Plan
Wood Care Tips
For proper care and maintenance of your wood furniture, follow the tips below:
- WOOD BREATHES, EXPANDS AND CONTRACTS. Each piece of furniture responds differently to changes in temperature and humidity in your home. Expansion at the joints and seams will return to its original shape and size as seasons change.
- PROTECTIVE COVERINGS such as felt backed place mats and table pads will help protect the finish on your furniture. This is especially important for wood furniture that is used in kitchen areas.
- POLISH WOOD 2-3 times per year with Jordan's Furniture Wood Polish. Dust with a soft lint-free cloth.
- TREAT DRAWER GLIDES with Vaseline or candle wax for smooth operation.
- AVOID LEANING CHAIRS back on two legs - to protect structural integrity and your personal safety.
- TABLE LEAVES should always be stored flat. *Opening & closing of dining tables requires two people, when inserting or removing table leaves. This will avoid damaging table legs.
- NEVER MOVE a bed while it is set-up. Always remove bedding and disconnect side rails to avoid structural damage.
- KEEP FURNITURE OUT OF SUNLIGHT to avoid sun damage and bleaching.
- KEEP FURNITURE AWAY FROM HEATING/AIR CONDITIONING SOURCES as they affect the moisture content of the wood.
- DO NOT SET SYNTHETICS, RUBBER OR PLASTICS on the wood finish as the chemicals may damage the finish.
- DO NOT LEAVE NEWSPAPERS and magazines on wood because the inks can bleed onto the finish and into the wood.
- PERIODICALLY ADJUST levelers and door hinges to ensure smooth operation of doors and drawers.
Expectations
- Because each piece of wood is unique, you can expect variations in grain appearance and stain coloration.
- Random distressing applied by hand adds a distinctive heirloom appearance to the finish of some pieces. Ask your Sales Consultant if your furniture has this feature.
- Many wood pieces include levelers and door hinges that must be periodically adjusted to ensure smooth operation of doors and drawers.
- TV and other electronic equipment should be measured to ensure proper fit.
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Stainsafe™ Wood Care Products
Stainsafe™ offers the following products to protect your wood furniture:
Wood Care Kit Includes:
Wood Cleaner: thoroughly cleans away soil and residue on wood and other hard surfaces without the use of hard abrasives.
Wood Polish: provides protection, yet it will not build up. Works great on wood paneling, too.
Wood Touch-Up and Cloth:
Light finishes (oak, ash, etc.)
Medium finishes (maple, pecan, etc.)
Dark finishes (walnut, mahogany, etc.)
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5 Year Wood Care Plan
Obligations of Service Provider:
Stainsafe™ agrees to provide the service for coverages herein stated
from the date of delivery of the item(s) described on this certificate.
If an item becomes accidentally stained or damaged during normal
residential use and you cannot remove the stain or repair the item
yourself following the procedures recommended, Stainsafe, under
the coverage terms listed below will remove the stain or repair the
damage at no cost to you. If the stain or damage cannot be removed
or repaired so as to return the item to its preexisting condition,
Stainsafe will, at its sole option, replace the affected portion or the
complete item. Replacement items will be the same as or similar to
the original item purchased, provided the price of the replacement
does not exceed the original purchase price.
Obligations of Customer:
The owner must have the covered item(s) delivered from the dealer free from stains, defects or damage. To qualify for repair or
replacement, the owner must provide the original sales receipt
or other proof of purchase acceptable to Stainsafe. Any repair
or furniture replacement MUST be authorized by Stainsafe and
MUST have a Stainsafe authorization number before any repair
or replacement is initiated. Customer's failure to maintain
item(s) in accordance with the manufacturer's guidelines will void
Stainsafe's obligations under this agreement.
General Obligation of Service Provider:
Stainsafe will provide all the services and functional parts that may
be necessary to maintain proper operation of the product under
normal operation and service, for the duration of the service contract, without additional charges to the original purchaser, for the
item(s) covered on this certificate. Stainsafe, Inc. is the entity that
is financially and legally obligated to perform the service specified
in this agreement. This agreement does not supersede the manu-
facturers' warranty.
Key Terms/Definitions:
The customer(s) shown on the sales receipt for this agreement is/are the only person(s) eligible for coverage under this agreement. Any controversy or claim for damages arising out of, or relating to this Protection Plan or breach thereof, shall be settled by arbitration administered by American Arbitration Association, in accordance with it's Commercial Arbitration rules, and judgment an the award rendered by the arbitration, may be entered in any court having jurisdiction thereof. Insurance coverage's by Lloyds of London and administered by Stainsafe, Inc., financially guaranteed by Global Partners Warranty Serviced, Ltd. Stainsafe, Inc., is the entity that is financially and legally obligated to perform the service specified in this agreement.
Length of Coverage:
Five years from date of delivery.
To Obtain Service:
Owner must report incident to Stainsafe within (5) days of the date the stain or damage occurs.
Service Procedures:
Service may include any or all of the following:
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We will provide free professional stain removal or repair advice to aid in immediate repair or cleaning. |
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If damage or stain persists, we will have the item serviced by a professional technician at no charge in customer's home. |
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If the technician determines repairs must be made off-site, the item will be removed at no cost to the customer. |
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If the technician cannot remove the stain or repair the item,
we will replace the affected area. If the affected item cannot
be replaced, the customer can select a new replacement
piece equal in value to the original purchase price of the dam-
aged item. Repair or replacement is limited to the affected
item only. We are not responsible for dye lot variations or
manufacturer's discontinuation. |
COVERAGE: Five Year: Wood Furniture
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Damage from water rings, or liquid marks. |
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Breakage, accidental scratches (which penetrate through
lacquer surface), gouges, dents, chipping, checking, lifting,
cracking, warping, fading from the sun on wood only. |
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Peeling of finish on solid wood, veneered or laminated
furniture, including heat marks resulting from items
found in normal household use. |
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Breakage, chipping and scratching of glass or mirrors on
tables, wall units and cabinets occurring during normal
household use. |
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Failure of assembled joints of solid wood, veneered or
laminated furniture, including inherent defect of framing
material, warping of wood members and defective
workmanship in the assembly thereof. |
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Loss of silvering of mirrors, breakage, electrical shorts. |
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Normal household food and beverage products stains on
upholstered dining room, dinette furniture and office
chairs. |
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Stains from most human and pet bodily fluids on
upholstered dining room, dinette furniture and office
chairs (except as noted in exclusions). |
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Rips, tears, burns, and punctures on upholstered dining
room, dinette furniture and office chairs (except as
noted in exclusions). |
Exclusions:
Damage caused by failure to comply with the manufacturer's instructions for cleaning and use. Willful abuse or misuse of
the covered product. Normal soiling, wear and tear. Soiling or damage caused by pets (other than bodily fluids). Any
accumulation or buildup of stains. Furniture sold "as is." Faux stone, fossil stone and marble. Brass or chrome plat-
ed metals. Costs or damages from repairs/cleaning carried out by anyone other than authorized agents of Stainsafe.
Natural characteristics that cause appearance variations. Stains caused by non-approved cleaners. Stains caused by
dyes, caustic solutions, paint or bleach. Loss of use of the covered product while in transit, storage, commercial use or
rental. Damage caused by fraud, intentional acts, war or hostilities of any kind if arising from illegal activity. Damage
caused by acts of God. Anything not specifically mentioned as covered.
This agreement is not renewable, or transferable. This agreement does not supersede the manufacturer's warranty. The
owner shall reasonably cooperate with Stainsafe in its efforts to perform its obligations under this agreement. "Any provision contained herein which is found to be contrary to state or
local law shall be deemed null and void; however, the remaining provisions shall continue in full force and effect."
Call toll-free within 5 days of occurrence
(866) 225-2196
E - mail Customer Service claims@warrantyservice.com
Toll-free fax (800) 426-4571
Stainsafe™, Inc.
354 Hiatt Drive, Palm Beach Gardens, FL33418
is the entity that is
financially and legally obligated to perform the service specified in this agreement.
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