|
Policies: Delivery & Pick-Up
Delivery Policy
Pick-Up Policy
Delivery Policy
When your merchandise is available, we will contact you to set up a delivery date. We deliver to specific towns on designated days of the week.
- All orders must be paid in full prior to scheduling a delivery.
- Within 24 hours of your scheduled delivery date, we will call you with an estimated time frame for delivery of your merchandise.
We request that you accept delivery of your merchandise within 10 days of its becoming available.
- If this is not convenient or you are having a problem of any kind, please let us know so we can help.
- If we do not hear from you within 10 days, we may release the merchandise from your order(s) and it will be necessary for you to contact us to make other arrangements.
If a scheduling conflict arises, call Jordan's Delivery Department at least 48 hours in advance of your scheduled delivery.
- Our Delivery phone numbers are 1-866-8-JORDANS or 1-866-856-7326. Delivery business hours are
Monday – Friday: 7:00a.m. – 9:00p.m., Sat: 7:00a.m. – 6:00p.m.
- If you cancel a delivery less than 48 hours before the scheduled day, we will charge a $99 handling fee.
To prepare for the delivery of your merchandise, you need to do the following:
- Ensure that someone 18 years of age or older is home to accept delivery.
- Remove snow or any other obstacles that might hinder our delivery crew.
- Clear the room(s) where your new furniture will be placed. Our delivery crew cannot move or remove existing furniture.
- If a delivery requires the removal of a window, you will need to make arrangements and pay for it on your own.
- Deliveries made above the third floor without access to an elevator will be subject to an additional charge.
- To ensure the safety of our drivers, Jordan's Furniture will determine if they will make deliveries during hazardous weather conditions.
Back to Top
Pick-Up Policy
You must pick up in stock items within 10 days of payment.
For items not in stock, you must pick them up within 10 days of being notified of their availability. If you are unable to pick up an item within 10 days, please call us to make other arrangements. Otherwise, we may release the merchandise from your order.
Call us 72 hours before the day you want to pick up your order. This will allow us time to transfer the merchandise from our Distribution Center to the store’s warehouse.
For your protection proper ID is required.
Back to Top
|
