Service and Repair Policies
YOUR TOTAL SATISFACTION doesn't end when we deliver your purchase. At Jordan's Furniture, great customer service is at the heart of our business.
On-Site and Off-Site Repairs and Service
We will do everything possible to make sure your purchase meets your expectations. In honoring service calls and repair requests, Jordan's Furniture adheres to the following policies:
- Jordan's Furniture reserves the right to perform in-home inspections of merchandise claimed to be damaged or defective.
- Depending on the level of service or repair needed, service may be done in your home, in our own custom repair shop, or at the factory.
- Jordan's Furniture may, at its discretion, repair or replace merchandise.
- We will schedule a service call on the specific day(s) that have been designated for your town. Please speak with a Jordan's Furniture Customer Service representative to arrange a service call.
Please call the Customer Service department at 1-866-8-JORDANS (or 1-866-856-7326), Option #1, or send us an e-mail.
Customer Service Service hours are Monday through Saturday, 7 a.m. to 6 p.m.
Jordan's Furniture has two types of warranties: manufacturer warranties and Extended Protection Program offerings. In-depth information about these plans can be found on the Warranty Information pages of this site.
- Manufacturer warranties apply to original purchaser only.
- All warranties are for normal use. Furniture rated for residential use has a warranty for residential use only.
- Jordan's Furniture will strictly adhere to manufacturer's warranties.